Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Items that have been worn, used, or altered in any way are not eligible for return. Additionally, certain items may be exempt from being returned, including personalized or custom-made products. If you are unsure about the eligibility of your item, please contact us for clarification.
Return Process
To initiate a return, you must first request a return authorization by emailing [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns must be requested within 30 days of receiving your order to be considered for approval.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment providers processing times.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to return your original purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Include your order number and a description of the issue in your email to [email protected]. We will work with you to resolve the issue, which may include a replacement or refund, depending on the circumstances. Please do not return damaged items without prior authorization.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with voyagekitshop.com is satisfactory. Thank you for shopping with us.